Return & Exchange

At PEARL, we strive for perfection, but we understand that sometimes an item might not be the right fit. Please review our guidelines below for a smooth exchange process.

1. General Exchange Policy

Non-Refundable: All purchases made at PEARL are non-refundable.

14-Day Window: We gladly accept exchanges within 14 days of the original purchase date.

Condition: To be eligible for an exchange, products must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.

Valuation: Items will be exchanged at the current selling price at the time of the exchange.

2. How to Exchange Your Online Order

You can exchange your PEARL purchase in a convenient way:

Return via Courier

You can ship the item back to us.

Step 1: Contact our Customer Support team within 14 days of delivery. Provide your order details and the reason for the exchange.

Step 2: Once our team verifies your claim, we will provide instructions for the return.

Step 3: Pack the item securely with all original labels and tags.

Step 4: Once we receive and inspect the item, we will process your replacement or provide an appropriate resolution.

3. Damaged or Defective Items

We take great pride in our quality control, but if you receive a product that is damaged, incorrect, or defective:

Reporting: You must report the issue to our Customer Support team within 7 days of delivery.

Resolution: PEARL will cover the return shipping costs in these cases and provide a replacement or exchange.