Shipping Policy

At PEARL, we are dedicated to delivering your purchase to your doorstep. Our shipping policy is ensures a transparent and seamless shopping experience.

1. Delivery Destinations

You can receive your PEARL order at any private address, such as your home or workplace.

Note: We do not deliver to Post Office (P.O.) Boxes or third-party retail outlets.

2. Shipping Times & Processing

We strive to get your order to you as quickly as possible. Please note the following timelines:

Standard Days: 5–7 working days.

Sale Periods: 7–10 working days.

Processing Guidelines:

  1. Orders placed on Saturdays, Sundays, or Gazetted Holidays will be processed on the next business day.
  2. Orders using online payment systems must pass a fraud status check by our payment processor before they are cleared for shipping.
  3. Delays may occur during high-volume "rush" hours or if information verification is required.

3. Shipping Costs

For all orders within Pakistan, we take no delivery charges. We are providing Free Delivery.

4. Courier & Tracking

The specific courier service used depends on your delivery area and shipment type. Once your order leaves our warehouse, we will send a shipping confirmation email containing your tracking details.

Tip: Please check your Junk/Spam folders if you do not see the email in your inbox.

5. Cash on Delivery (COD) & Verification

For customers choosing Cash on Delivery:

Payments are collected at the shipping address provided.

Order Verification: We follow a strict verification process. We will message you on Whatsapp. If no answer, your order will be automatically cancelled.

6. Delivery Attempts

If you are not available at the time of delivery:

  1. The package will be held at the courier’s warehouse.
  2. The courier will call to confirm a new time.

A total of two (2) delivery attempts will be made. If the order is not collected after the second attempt, it will be returned to our warehouse.

7. Order Cancellations

Customer Request: You may cancel your order at any time before it has been processed.

PEARL Reservations: We reserve the right to cancel orders for reasons including, but not limited to:

  1. Items being out of stock.
  2. Incorrect/invalid mobile numbers.
  3. Technical errors or pricing glitches.

For Returns and Exchange visit our page about Returns.